There are some cases in Google Play Store that may have led to some failure to respond to the commands of its users. The dreaded Play Store error message, “server error, no connection, retry” is one of those cases. But, it is a simple error to fix. So don’t worry—if you have this annoying error when trying to use the Play Store, just follow the steps in this post, and we’re sure one of these solutions will help you to get back up and running and get rid of this error.
There are four possible solutions to fix the Google Play Store “server error, no connection” error. We recommend trying them out in the order they are listed here to avoid taking extreme measures when it isn’t really necessary.
Play Store server error, no connection: Solution 1
The first thing you should try is to delete the Cache and Data from the Google Play Store app, as well as the framework of Google Play Services. This one is the best method that could fix the issue of the frustrating “server error, no connection, retry” error message. Just follow these steps to know how to remove the cache of Google Play Store and framework of Google Play Services.
- First, go to Settings on your Android device, and then tap on “Apps” or “Application Manager”, and swipe right to open the “All” tab.
- Now, scroll down through the list of apps and select the Google Play Store app.
- Here, you will find three buttons: Force Stop, Clear Cache, Clear Data. Press each button in that same sequence.
- Now, go back and find the Google Services Framework app. Then, just go with the same steps as explained above for the Play Store.
- Finally, restart your Android phone or tablet, and try using the Play Store again.
Most of the time, this method will fix the Google Play Store “server error”. If not, you need to continue trying out the solutions below.
Play Store server error, no connection: Solution 2
The next thing you have to do, if Solution 1 didn’t work, is check the date and time settings on your Android device. It might sound crazy, but occasionally, this error may happen because of invalid date and time settings. So, check your date and time settings to confirm that everything is fine.
- Go to your device Settings, and find “Date and Time”.
- Now, see if the date and time are correct or not. If not, you need to turn OFF the “Automatic Date and Time” feature and manually set the correct date and time.
- You have to check if the time zone is selected correctly or not, too. If not, then switch to manual mode and select the correct time zone for where you are located.
Hopefully, this will fix your Google Play Store “server error, no connection, retry” error message. If not, let’s try the third solution.
Play Store server error, no connection: Solution 3
To see if the problem is with Play Store or your account in particular, try to use another Gmail account. If this problem still exists after trying Solutions 1 and 2, then you need to try using a different Gmail account.
- Go to your device Settings, then press on the “Accounts” option. Now, tap on “Google”.
- Here, tap on your Google account to select it, and then delete it from the device by choosing “Remove”.
- After removing your Google account, restart your Android device, then configure it with a different Gmail account, such as a secondary email of yours or that of a trusted family member or friend.
You’re done. That’s it. This will probably fix the Play Store “server error” problem. However, if somehow you are still facing this trouble, or you need things to work with your original Google account for some reason, then you can try the last—and most invasive—solution.
Play Store server error, no connection: Solution 4
If you’ve gotten to this point, you’re going to have to try doing a full factory reset. It is the last option that is left now. The good news is, it usually fixes all Google Play Store errors, but it is a bit extreme because it will wipe everything on your phone or tablet. To see how do factory reset, follow the steps below:
- First, you need to know that a factory reset will delete all data on your Android device. So, it is better to backup all your important data before opting for this method.
- To do a backup of your device, go to Settings, and then tap on “Backup and Reset” option.
- Choose “Backup” first.
- Once the backup is complete, you will find another option that is called “Factory Reset”. Tap on it.
- If you are prompted to confirm, select “Erase Everything” and agree to the disclaimer message. Remember, everything means everything, so make sure you are all backed up.
- Now, you have to wait for the process to finish. Once it is done, the phone will automatically restart.
This will certainly fix the Google Play Store “server error, no connection, retry” error message, as well as other errors. Hopefully, though, you won’t have to resort to this fairly extreme solution.