Why is my Google Play Store not working?

Play Store is the place where all Android users go to in order to obtain the apps and games they want. Besides, some buy books, music and movies. Undoubtedly – regardless of the purpose – Google Play Store is essential for those who use Android. Not only it is a must-have in order to download apps and games, but also is to update them. In other words, Google Play Store is the perfect ally of Android.

play store error

How to fix Google Play Store problem

Considering the great importance of Google Play Store in Android devices – which is the most distributed OS in the world –, if it suddenly stops working in your device, this is a very serious problem. Obviously, the first thing you want to do is fix the problem and start using Google Play Store as before. So, don’t worry: we will give you some common solutions.

Force Close Play Store

Perhaps the best solution of all is force closing Play Store. It’s simple, but effective in most cases. To do so, only swipe Play Store to the right or left in the recent tasks switcher list, or tap on the X located in the top corner (generally). Another way to force close Play Store is by going to Settings > Apps > All > Google Play Store and touch Force stop.

Turn Wi-fi on and off

This step discards the possibility of a Wi-fi connection problem. Just toggle Wi-fi on/off and try again.

Reset the device

Resetting the device might sound cliché, but the truth is it’s a good choice in some occasions! Maybe restarting the device is what Play Store needs to get back on track.

Wipe Play Store cache memory

Yes, wiping cache is another alternative in these cases. It’s a frequent solution for most errors related to Google Play Store, and it will perhaps be the solution for the problem you are having. To wipe cache, the process is simple: go to Settings > Apps > All > Google Play Store. Then, tap on Clear cache.

Wipe Play Store data

If wiping cache isn’t enough to fix the problem, you might want to take it up a notch. We recommend you to wipe Play Store data as the next step. Just as the previous step, go to Settings > Apps > All > Google Play Store, and press Clear data. The only extra thing you’ll have to do is sign in your Google account once you enter Play Store the next time.

Enable some apps

Remember that most apps need others to work correctly. For example, Google Play Store needs Google Play Services enabled to work properly. Thus, if you’ve disabled Google Play Services recently, enable it again. This could easily work with any other disabled app.

Uninstall Play Store updates

Finally, try uninstalling Play Store’s updates in Settings > Apps > All > Google Play Store > Uninstall updates. This will take the app into an older version, which you can update posteriorly.

Erase and re-register Google account

Go to Settings > Accounts > Google, and erase your Google account. Then, register it again. Sometimes, Play Store problems are due to your account. So, by doing so, you’ll discard this possibility.

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